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Help Center!
Find answers to common questions or reach out to our team anytime.
Is my order shipped discreetly?
Yes. All orders are shipped in plain, unbranded packaging with no mention of Naughty Secrets or product details.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can click the link to see real-time updates on your shipment. If you haven’t received the email, please check your spam folder or contact our support team.
Can I return or exchange a product?
For hygiene and safety reasons, all intimate products are final sale. If your item arrives damaged or defective, please contact us and we’ll make it right.
What if my order arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery and include photos so we can assist you.
How can I contact customer support?
You can reach us at naughtysecretsbox@gmail.com and we’ll respond as soon as possible during business hours.
